During these uncertain times, we would like to ensure our prospective Guests are aware of Jayne’s Cancellation Policies.
All rentals of less than 30 days are eligible for a full refund if there is an Emergency Order / Stay at Home Order in place during their rental. Please note some limitations may apply.
- For US and International Guests, as COVID-19 is a known disease, there are no exceptions for cancellation due to border closures.
Cancellation Insurance available through Jayne’s
In all cases, we recommend Guests consider ManuLife Cancellation Insurance. We are a Manulife agent and can provide you with a quote.
Other insurance options include your bank, your credit card company, or another direct insurance provider.
Jayne’s Cancellation Policy
- If rental is under $20,000/week, a Guest may cancel the agreement 150 days prior to the start of the rental period and the deposit will be returned, less a fee of $2,000/week of reservation. For rentals at $20,000/week and over, the cancellation fee is $4,000/week of rental.
- If the Guest cancels the agreement 61 to 149 days prior to the start of the rental, all deposits will be forfeited.
- If the Guest cancels the agreement less than 60 days before the start of the rental agreement, the Guest is responsible for the full amount of the rent and is not entitled to any refund.
Jayne’s Cleaning Protocol
We have updated our cleaning protocol / measures to ensure safety for all of our owners, guests and staff.
If you have any questions or concerns, please contact us.