Answers to some commonly asked questions.
If you do not see your question listed, just email it to us at customerservice@jaynesluxuryrentals.com. We’ll get right back!
Thank you for considering Jayne’s for your next vacation rental! Our goal is to simplify your property selection process. We’re eager to assist in finding the ideal property based on your destination, preferred dates, and group requirements. Please INQUIRE HERE and share your specific needs. A Reservations Specialist will promptly reach out to discuss available options and guide you through the process.
If you already know what property you’d like to book, feel free to book it directly on our site. One of our Reservations Specialists will be in touch shortly to confirm your reservation.
Once you’ve identified the property you wish to book, whether through the guidance of one of our Reservations Specialists or by browsing our site yourself, the next step is to confirm your reservation with the property owner. While we aim to maintain updated availability calendars, confirmation regarding rental dates and party details from the owner is essential. This verification process typically takes less than 24 hours.
Once we have approval to proceed with your booking, we will create your reservation and send you a Guest Agreement.
Summer Season: A minimum one-week stay is required during the summer period.
Shoulder and Off Season: There is no fixed minimum stay; however, minimum stay requirements can vary depending on the property.
While many owners accept one-week stays during summer, preferences often lean towards longer stays. Therefore, for bookings, especially several months in advance, longer stays might be preferred and one-week bookings may not always be accepted.
Your reservation ensures a seamless experience, featuring:
Dedicated Jayne’s Property Manager: Welcoming you at the property upon arrival, providing property instructions, and available throughout your stay for any inquiries or assistance.
Mid-week Cleaning (for rentals $15,000+/week): Includes bed-making, bathroom, and kitchen cleaning up to the allocated hours.
Linen-changes: For rentals spanning more than one week, one linen change (bed linens, bath, hand, and face towels, tea towels, washcloths, etc.) is included.
Home Essentials: Our properties are equipped with fully-stocked kitchens, including a starter supply of cooking oil and spices. Should you have any queries about what to bring, feel free to ask!
Supplies: Properties come stocked with essentials such as toilet paper, paper towels, garbage/recycling bags, dish soap, hand soap, laundry and dishwasher detergent, shampoo, conditioner, etc. Additional supplies beyond the initial stock are the responsibility of the guest.
Many of our properties welcome pets, contingent upon owner approval. Kindly provide our Reservations Team with details about your pet, including its kind, age, and size. We’ll then request permission from the owner on your behalf. A Pet Surcharge ($250/pet) and adherence to our Pet Waiver will also be required.
To confirm your reservation, you must sign our Guest Agreement and make the initial deposit within one week of making your reservation. If you fail to complete the Guest Agreement or make your deposit within one week, we may have to cancel your reservation.
If booked more than 6 months prior to the start of the rental period:
25% is due at the time of booking to secure the reservation
25% is due 6 months prior to the start of the rental period
50% is due 60 days before the start of the rental period
If booked less than 6 months prior to the start of the rental period:
50% is due at the time of booking to secure the reservation
50% is due 60 days before the start of the rental period
You’ll get notified when a payment is due. We can be flexible with payment schedules upon request.
Our cancellation policy is as follows:
Rentals under $20,000/week: Cancel 150 days or more before the rental period for a deposit return (less $2,000/week of reservation). Cancel within 61-149 days, forfeit deposits. Cancel within 60 days, responsible for the full rent amount with no refund.
Rentals $20,000+/week: Cancel 150 days or more for a deposit return (less $4,000/week of rental). Cancel within 61-149 days, forfeit deposits. Cancel within 60 days, responsible for the full rent with no refund.
We recommend considering cancellation insurance for unforeseen circumstances.
We accept Wire Transfer, Cheque, Interact E-transfer, and Credit Card payments.
Wire Transfers: An additional $17 fee applies. Click here for Wire Transfer instructions.
Credit Card payments: An additional 3% processing fee for Visa and Mastercard.
Email for Interact E-Transfer: customerservice@jaynescottages.com
Address for Cheque: 90 Joseph St PO Box 268, Port Carling ON, P0B1J0
A security deposit, typically 40% of rental costs, is pre-authorized on your credit card the day before your arrival. It covers any potential property damages, which are reconciled after a property inspection post-departure, usually within 5 business days.
Apart from the mandatory Turnover Clean Fee and taxes, which vary by property (usually between $500 and $1,000), all other fees are optional:
Pet Surcharge ($250): If you plan to bring a pet and it has been approved by the owner, a pet surcharge of $250 per pet is applicable.
Garbage Pickup ($90/week of reservation): We highly recommend our garbage pickup service, covering the collection of 5 bags of garbage and recycling per week. This service is especially convenient in locations without municipal pick-up. Please note this service is exclusively available for our Muskoka properties. Super Elite reservations include garbage pickup at no extra cost.
Accidental Damage Protection ($175/week of reservation): This protection covers damages to the Property during the Rental Period, providing coverage up to $2,000. Any damage exceeding this amount will be the responsibility of the guest and deducted from the Security Deposit held. Immediate reporting of damages to Jayne’s during the Rental Period is crucial. Damages discovered after departure aren’t covered by the Plan, and the guest’s credit card will be charged for repair or replacement costs. Not covered are charges related to intensive cleaning upon departure, garbage fees, pet-related charges, or missing, damaged, or lost items. Super Elite reservations are not eligible for this coverage.
Travel Insurance (6.95% of total charges): Jayne’s offers Travel Insurance through Red Sky Travel Insurance. This insurance provides coverage in the event of trip cancellation, offering a full refund if you, a family member, traveling companion, service animal, business partner, or a traveling companion’s family member experiences a covered sickness or injury. The illness or injury must occur before the departure date, require medical treatment as certified by a physician, and result in medical restrictions severe enough to warrant trip cancellation. For the Plan Summary, click here. For frequently asked questions, please visit the Red Sky website.
All reservations are subject to HST (13%) and, for reservations in certain townships, such as Huntsville and Gravenhurst, an additional 4% municipality accommodation tax.
For reservations lasting 30 days or longer, a reduced tax rate applies.
Summer Season:
Check-in is at 4 pm.
Check-out is at 10 am.
We might be able to accommodate early check-ins or late check-outs during the summer season, although this cannot be guaranteed when making your reservation. Your property manager will inform you in the days leading up to your arrival if there’s any flexibility regarding these timings.
Shoulder and Off Season:
For reservations outside the summer period, there is more flexibility regarding check-in and check-out times.
Arrival:
Approximately three weeks before your stay, your property manager will reach out to confirm your group details and provide directions to the property. They’ll also begin organizing your arrival. If there’s a chance for an early check-in, they’ll let you know at this time. Feel free to ask them any questions about the property or what to bring – they’re your go-to person for info!
When you arrive, your property manager will be there to greet you. They’ll give you a tour of the place and share any specific details about the property. You’ll need to sign a waiver and show your ID and credit card for verification.
Departure:
The day before you leave, you’ll receive departure instructions, which include a few simple tasks:
1. Please load all dirty dishes into the dishwasher and start it before you head out.
2. Put all indoor and outdoor furniture back where it was when you arrived.
3. Make sure all lights are turned off, and windows and doors are locked.
4. Your property manager will guide you on handling garbage and locking up, as well as where to leave the key.
Other than these tasks, we kindly request that you leave the cottage tidy. Our Housekeeping team will take care of a deep clean after you leave to ensure the property sparkles. No need to vacuum, mop, wash sheets, or clean the bathroom/kitchen.*
*Properties left excessively untidy may incur an additional cleaning charge of $50/hr, deducted from your security deposit.