For Reservations Made on or After April 1, 2025

Each property will follow either a 60-day or 90-day cancellation policy. You can find the applicable policy on the property’s listing page or in your Guest Agreement.

• If you need to cancel your reservation, we will make every effort to re-rent the property for the full duration of your original booking:

  • If the property is fully re-rented, you will receive a full refund. If the property is partially re-rented or rebooked at a lower rate, you will receive a refund equal to the amount recovered. If the property is not re-rented, refunds are only issued if you canceled at least 60 or 90 days prior to the scheduled arrival date, depending on the property’s policy.

  • All cancellations must be submitted in writing.

For Reservations Made Before April 1, 2025

• Rentals under $20,000/week: Cancel 150 days or more before the rental period for a deposit return (less $2,000/week of reservation). Cancel within 61-149 days, forfeit deposits. Cancel within 60 days, responsible for the full rent amount with no refund.

• Rentals between $20,000/week and $60,000/week: Cancel 150 days or more for a deposit return (less $4,000/week of rental). Cancel within 61-149 days, forfeit deposits. Cancel within 60 days, responsible for the full rent with no refund.

• Rentals over $60,000/week: Cancel 150 days or more for a deposit return (less $6,000/week of rental). Cancel within 61-149 days, forfeit deposits. Cancel within 60 days, responsible for the full rent with no refund.